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Homefeeds has endeavored to make the descriptions (including all images) of the products as accurate as possible, but we cannot be held responsible for changes in size, content, or presentation of products made by the relevant manufacturer.
Because of the nature of the internet, Homefeeds provides and maintains Homefeeds.co.uk on an “as is” and “as available” basis and makes no promise that the use of Homefeeds.co.uk will be uninterrupted or entirely error-free. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.
Homefeeds will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by an unforeseen event beyond its reasonable control, including (but not limited to) internet outages, communication outages, fire, flood, volcano, war, or an ‘act of God.’
These terms do not affect your statutory rights as a consumer.
If you access Homefeeds.co.uk from outside the United Kingdom, you are responsible for compliance with local laws. Homefeeds may change or withdraw any part of Homefeeds.co.uk or refuse you access to the website at any time if we consider it necessary.
Homefeeds may also terminate this agreement and immediately remove, cancel, or suspend access to and use of Homefeeds.co.uk upon breach of any part of these terms. Termination shall be without prejudice to Homefeeds’ other rights.
Homefeeds acts as a principal on its own account and not as an agent for you or any other person. If Homefeeds does not enforce any provision of this agreement, it shall not be considered a continuing waiver.
If any part of these terms is held to be unenforceable, such part will, at Homefeeds’ option, be construed to reflect the parties’ intentions as closely as possible, and the remaining provisions will remain in full force and effect. These terms constitute the full agreement between you and Homefeeds and may only be amended in writing. They apply to the exclusion of all other terms or conditions of the contract proposed.
Use of Homefeeds.co.uk and these terms are subject to English law and the jurisdiction of English courts.
To ensure that your credit, debit, or charge card is not being used without your consent, we will validate your name, address, and other personal information supplied during the order process against appropriate third-party databases. By accepting these terms and conditions, you consent to such checks being made.
In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. This is done only to confirm your identity—no credit check is performed, and your credit rating will be unaffected.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree that we may use personal information provided by you to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Homefeeds Ltd
Gresty Lane
Crewe
Cheshire CW2 5DD
Tel: 01270 586250
Email: accounts@homefeeds.co.uk
Company Registration Number: 08308545
VAT Registration Number: 152 6695 90
When you buy goods from a business, you have certain rights as a consumer. These include the right to claim a refund, replacement, repair, and/or compensation if goods are faulty or misdescribed.
You are only entitled to an automatic refund for faulty goods if you return them within 30 days. After this period, the retailer must be given a chance to repair or replace the item.
In addition to your legal rights, we also allow you to return goods if you simply change your mind.
To qualify for a return:
You must have the original receipt.
You must return the goods within 14 days.
The goods must be in their original undamaged packaging.
The goods must be in perfect unused condition.
We will only offer a credit note or exchange—refunds are not available for change-of-mind returns.
At Homefeeds Pet Food Supermarket, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you have the right to return it under UK consumer law.
This policy explains your rights and how to return items purchased online.
Under the Consumer Contracts Regulations 2013, if you purchase goods online, by phone, or by mail, you have the right to cancel your order within 14 days of receiving your items, even if they are not faulty.
To cancel your order, you must notify us within 14 days of receiving your goods. You can do this by:
Once you have informed us, you have 14 days to return the goods.
To be eligible for a refund:
Return Address:
Homefeeds Pet Food Supermarket
Unit 1, Alexandra Business Park, Gresty Ln,
Shavington, Crewe, CW2 5DD
If your item is faulty, damaged, or incorrect, please contact us as soon as possible. You have 30 days from receipt of the goods to request a refund or replacement. In these cases, we will cover the cost of return postage.
The following items cannot be returned unless they are faulty:
If you have any questions about our returns policy, please contact us:
This policy is in line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and does not affect your statutory rights.
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